DT Workaround: 1. Restart the computer that hosts the BlackBerry Administration Service. After you configure the BlackBerry Administration Service to support single sign-on, if you access the BlackBerry Administration Service from a browser that is located on the same computer as the BlackBerry Administration Service, you see the login page.
DT 17 Release Notes BlackBerry Administration Service known issues The BlackBerry Administration Service cannot find a user account if you search for a user's display name that includes an apostrophe '. DT Workaround: When you type the user's display name, do not include the apostrophe.
In certain circumstances, if you push a software configuration out to a large number of users for example, , the BlackBerry Administration Service uses more than its maximum of threads and stops unexpectedly with an out of memory error.
DT In certain circumstances, when you reconcile IT policies for large groups for example, 30, users , the reconciliation process might stop unexpectedly. DT In certain circumstances, if you assign IT policies individually to users, add the users to a group, assign an IT policy to a group, and then clear the individually assigned IT policies for the users, the BlackBerry Administration Service might take a long time to clear the individually assigned IT policies and respond to user input.
DT The BlackBerry Administration Service might stop responding if you are viewing a user's software configuration from a remote computer running Windows Internet Explorer 7. DT Workaround: Configure the browser appropriately.
This information should not display in the BlackBerry Administration Service. DT When you configure the distribution settings for an IT policy to run every day at specific times for example, PM , and configure the default delay to be less than the difference between the next distribution time and the current time for example, the default delay is 15 minutes and the current time is PM , the distribution job does not run until the next day.
DT In the BlackBerry Administration Service, if you view the status of reconciliation events and refresh the page in your web browser, the BlackBerry Administration Service might generate a system error. DT You cannot synchronize a user's private contact folders from the BlackBerry Administration Service when the user configured Windows Internet Explorer to use a language other than English.
DT 19 DT You cannot add user accounts that are included in a segregated address list on a child Windows domain. DT When an Enterprise Service Policy prevents a BlackBerry device from being activated, the BlackBerry Administration Service still displays "The device that is connected to your computer has been activated" message.
These fields should not display in the BlackBerry Administration Service. DT , , , , , , When you send a Delete all device data and disable device command to a BlackBerry device that is running a HeadRev build, the BlackBerry Administration Service closes. DT The description for the Enterprise Administrator role in the BlackBerry Administration Service states that the Enterprise Administrator has all rights as security administrator, except that the administrator can only view role assignments.
All users matching the search criteria have been created. Verify the search criteria you specified and try again" error message. DT Workaround: You must first delete the existing user account before you can create a new user account with the same information. DT 20 When the value for the MDSConfig. DT When using multiple tabs in Windows Internet Explorer 7 to access the BlackBerry Administration Service, the information you type in one tab might appear in another tab.
DT Workaround: Use multiple windows instead of multiple tabs. You cannot open a Microsoft Word document created using OpenOffice. This is inconsistent with the Set Owner Info field on the BlackBerry device which can save up to characters. After you upgrade the BlackBerry Configuration Database, the user search page might take longer then expected to display. DT When importing or more user accounts from a file, the BlackBerry Enterprise Server Express might use more system resources than expected.
DT After a user installs an application on the device using the application loader tool and you assign a new software configuration with an updated version of the application to the user account, when the user reconnects the device to the application loader tool, the application loader tool displays the previous version of the application instead of the updated version.
When resolving IT policies that are assigned to groups and subgroups, the BlackBerry Administration Service displays an incorrect status. The correct IT policy is sent to the device. DT 21 DT When attempting to view resolved applications for a user account, in certain circumstances, the BlackBerry Administration Service displays an error message. DT Workaround: Try to view resolved applications for a second time.
In some circumstances, the Current Carrier field in the BlackBerry Administration Service displays the local carrier instead of the home carrier network. DT When a user enables the option "encypt all incoming messages" in their person document, enterprise activation fails but the BlackBerry Configuration Database is not updated accordingly and the BlackBerry Administration Service console does not show the failure. Please report this error to the System Administrator. ServiceNotFoundException ".
After you re-enable a user as a BlackBerry device user, no instructions are available for you to search for the user to associate the device with. Afterwards, change the settings back their previous values.
Users cannot view. DT Users cannot view text in columns in a. DT , DT When users view. DT When users view.
DT 23 DT In some circumstances the BlackBerry database notification system does not function correctly because the extended stored procedures required to obtain the host name, machine name, and computer name of the BlackBerry Configuration Database server are stored in the master database and will not be accessible for security reasons, for some organizations.
If you upgrade the BlackBerry Enterprise Server Express, the presence of orphaned records causes database upgrade errors. The connection to the database fails with a TDS error. DT Workaround: You can either reduce the size of the certificate, issue a smaller certificate, or remove the certificate from the Microsoft SQL Server. If you are using the BlackBerry database notification system, RimEsp. The Logging tab should only appear when the BlackBerry Router is installed and should not appear when the BlackBerry Controller is installed because you configure logging in the BlackBerry Administration Service.
DT In certain circumstances, the BlackBerry Dispatcher removes user accounts and then re-adds them at a later time. As a result, a high amount of hard drive and CPU resources are used. SDR 25 DT If you use the BlackBerry Enterprise Transporter to move more than user accounts from a BlackBerry Enterprise Server Express instance to a BlackBerry Enterprise Server instance while the source and destination servers are processing email messages and other tasks, the BlackBerry Enterprise Transporter might not be able to move all of the user accounts.
As a result, the BlackBerry Enterprise Transporter can move user accounts, but you cannot assign IT policies or software configurations to the user accounts when they are moved, and you cannot assign the user accounts to groups when they are moved. If you want to move user accounts to a destination BlackBerry Enterprise Server Express and assign IT policies, software configurations, and groups to the user accounts, you must add the following text to the appSettings section of the EnterpriseTransporter.
Workaround: Turn off wireless synchronization again on the BlackBerry device. For example, if the. For example, list the the complete version of BlackBerry Device Software 4.
Click Edit instance. Change Use scalable sockets to Yes. Click Save. The vendor ID must use a hexadecimal value for the vendor ID. DT After creating a certification authority profile and assigning the IT policy to the device, when a user enrolls a certificate, the device might display a "The server is unable to find the specified certification authority profile" and not enroll the certificate.
DT Workaround: Wait 10 to 15 minutes and try again. This workaround might not resolve all situations. If you import a self-signed certificate into the proxy server keystore, users cannot install an application that the BlackBerry MDS Connection Service accesses using HTTPS as the secure status of the certificate is not maintained.
The users see an HTTP error on the device. DT Workaround: Use certificates that certification authorities sign. DT Workaround: Configure a. DT Users cannot update the chain status of certificates over the wireless network. SDR Workaround: 1.
Connect the user's device to the user's computer. Click Synchronize Certificates. Select a check box beside one or more certificates. Click Synchronize. This can impact the flow of messages and calendar synchronization for the user accounts. DT If a BlackBerry device user sends an email message from the BlackBerry device to a contact whose display name contains Korean characters, the contact name appears as the alias instead of the display name in the Sent Items folder.
DT 30 Release Notes BlackBerry Messaging Agent known issues If a BlackBerry device user deletes an email address for a contact with multiple email addresses and then adds the email address for the contact again later, one of the contact's other email addresses might be deleted on the device.
DT In certain circumstances, when a BlackBerry device user receives an invitation for a recurring meeting, the invitation appears on the BlackBerry device as an email message instead of a meeting invitation and the user cannot accept or decline the invitation. The invitatation appears correctly in Microsoft Outlook. DT When a BlackBerry device user receives an email message in Korean, the email message body does not contain the correct Korean characters and is unreadable.
The email message is correct in Microsoft Outlook. DT When a BlackBerry device user files an email message into a folder in Microsoft Outlook when their BlackBerry device is turned off, when they turn on the BlackBerry device the message that they filed appears in the Inbox on the device. Release Notes BlackBerry Messaging Agent known issues In certain circumstances, when a user uses a device to send email messages that contain HTML and rich content, the email messages do not display on the recipients' devices.
DT If a user has a large number of folders in Microsoft Outlook for example, folders and you activate the user account, the BlackBerry Messaging Agent sends a packet to the BlackBerry Dispatcher that is too large.
The BlackBerry Dispatcher rejects the packet and the folders are not synchronized correctly with the BlackBerry device. Note that in certain circumstances, this workaround might not address this issue. The BlackBerry Messaging Agent does not send messages that include.
Type regedit. Change the value of the key to the maximum size, in bytes, of. The default value is bytes KB. Restart the BlackBerry Dispatcher service. SDR After an administrator moves a user account to another Microsoft Exchange Server, in certain circumstances, the search folders in Microsoft Exchange do not perform as expected. The BlackBerry Enterprise Server Express cannot process the scenario successfully and a BlackBerry device might not perform as expected.
SDR 32 As a result, if users perform contact list lookups using their BlackBerry devices, the lookups do not find dynamic distribution lists.
SDR When synchronizing a calendar entry change from a BlackBerry device to the email application on the user's computer, the BlackBerry Enterprise Server Express might take longer than expected to query the calendar entry.
As a result, the BlackBerry Messaging Agent might not deliver messages to users, or it might deliver duplicate messages to users, causing increased amounts of message traffic. When processing an update to a recurring meeting, the BlackBerry Enterprise Server Express searches for exceptions and exclusions. If a recurring meeting includes a large number of exceptions and exclusions, the CalHelper process might time out. Visit www. RIM has issued the following releases and interim security software updates that resolve the vulnerability in affected versions of the BlackBerry Enterprise Server:.
If you are using a software version that is not listed above, update to one of the listed versions before applying the interim security software update. Successful exploitation of this issue could allow information disclosure.
Successful exploitation may also result in resource exhaustion and therefore could be leveraged as a partial denial of service DoS. A vulnerability exists in the BlackBerry Administration API which could allow an attacker to read files that contain only printable characters on the BlackBerry Enterprise Server, including unencrypted text files. Binary file formats, including those used for message storage, are not affected.
Complete the resolution actions documented in this advisory. Toggle navigation. Knowledge Base. BlackBerry Enterprise Server administrators. Read the following to determine if your BlackBerry product is affected. For BlackBerry Enterprise Server versions 5. For BlackBerry Enterprise Server version 5.
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